SHIPPING
How long does shipping take? We take 1-3 business days to ship out orders from our Detroit based brick and mortar storefront. We ship FedEx and USPS Priority shipping (generally takes 2-3 days to arrive). Please allow for more time in our new Covid-19 environments - we have experienced delays from all carriers and know that everyone is doing their best to get packages delivered as quickly as possible. When available, we will provide you with a tracking number so you can follow the package as it travels to you.
Missed the delivery of your package? If you enter your tracking number you should be able to reschedule a delivery manually on the courier website. Also, you may contact or visit your local post office assigned to your zip code and they should be holding the package for you there.
Damaged goods? If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so we can connect with the carrier and begin the refund/replace process.
Please note: Eldorado General Store is not responsible for lost, delayed or stolen packages. Once a package is in the carriers possession, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing shipment. Please contact your local carrier to remedy the situation - we are happy to assist when possible.
ONLINE RETURNS
What is your return policy?
If you wish to return your purchase, we will gladly issue a store credit or exchange within 14 days of delivery for items that are returned in new, unused condition in their original package. We reserve the right to refuse returns that do not match these conditions.
All returns must be pre-approved by Eldorado General Store. Before shipping back your return, drop us an email at chris@eldoradogeneralstore.com to let us know which item you are returning. We will issue a return authorization number to be included in your return package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
Apothecary Items
Due to sanitary reasons, we can not accept returns or exchanges on any apothecary items.
Vintage Items
Due to their delicate nature, all of our vintage goods are final sale.
GIFT CARDS
Have an Eldorado General Store Gift Card you’d like to use as payment online?
Drop us an email at chris@eldoradogeneralstore.com so we can assist you.
We’re working hard at streamlining these new processes and are incredibly thankful for your patience in this transition.
DO YOU BUY FROM THE PUBLIC?
We do not buy from the public.
We gather our goods while traveling but we’re so thankful you thought of us.
If you’re a wholesaler, maker or artist please contact us through the submissions form under CONNECT at the footer.
Unfortunately, we are not able to view any items brought into the shop during public store hours.